Customer Service

"Meeting Your Needs - Exceeding Your Expectations" is our maxim at New Direction Transport and we achieve that goal by strictly adhering to the principles of Integrity, Respect, Honesty, Communication and Fair Pricing. We are dedicated to providing Superior Customer Service and to maintaining the highest standards in the services that we provide by:

  • Selecting vendors that we have investigated and closely monitored for performance to ensure the safety of your cargo and that each vendor continues to meet our stringent standards for integrity.
  • Helping to protect your company’s good reputation and maintaining the respect of your customers and clients with safe and on-time deliveries of your shipments.
  • Serving you with honesty by completing the tasks we have undertaken with expediency and a focused attention to detail. If a task is encountered that was unforeseen and that we cannot immediately accomplish, we will outline potential solutions and involve you in the decision-making process immediately.
  • Providing constant, thorough and efficient communication with our customers and vendors. As in any successful operation, communication is paramount and we are committed to adhering to this principle. As a part of that commitment, we keep our customers consistently informed on the status of their shipments with email and / or verbal updates, verbal Proof of Delivery and / or hardcopy Proof of Delivery.
  • Offering fair pricing. Customers want the best pricing but they also want premium service. At New Direction Transport we believe in fair pricing and that means we always work to your advantage by providing the highest level of service utilizing our extensive knowledge of service providers and market conditions while ensuring you of reasonable rates.